Service Provider for Capacity Building on Effective Customer Care Services

In collaboration with Vietnam Social Security (VSS) organization and under the framework of ILO-Luxembourg Project ‘Extension of Social Health Protection in South East Asia’, the ILO is looking for high-profile service providers to capacitate customer care staff toward a quality service to Viet Nam Social Security members in the following training.

SERVICE SUPPLY “CAPACITY BUILDING ON EFFECTIVE CUSTOMER CARE SERVICES”

This intervention aims to equip VSS Customer Care staff with the basics theory and skills of member care; to enable them to deploy the knowledge and skills to develop the relevant guidelines, rules, standard operational procedures, workflows or code of conducts necessary for the operation of customer care work; and to help them utilize the member care skills and practices in their daily work.

Tentative date: March - July 2021

Please find the detailed TORs (English and Vietnamese) for more information.

Interested service providers should submit their proposals in English no later than February 18, 2021. Applications should be sent through emails with the subject “Application for CAPACITY BUILDING ON EFFECTIVE CUSTOMER CARE SERVICES” to [email protected] with cc to [email protected]”