RFQ: D-health maintenance

REQUEST FOR QUOTATION

Background

FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research, and technology; creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories.

The Meeting Targets and Maintaining Epidemic Control (EpiC) is a five-year, global project funded by the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) and the United States Agency for International Development (USAID). EpiC Vietnam’s goal is to deliver efficient, affordable, results-based technical assistance and direct services while closing remaining gaps in Vietnam’s efforts to meet HIV epidemic control targets, address the COVID-19 pandemic, and combat trafficking in persons.

We are seeking for a qualified vendor to maintain a current D-heath application including mobile app, web app and admin portal.

D.Health application was originally launched in 2020 as a tool that helped to better inform people of community-based services related to HIV testing and referral to treatment and related health topics. This tool was co-developed with representatives from community-based organizations (CBOs) representing key populations and LIFE Centre, implementing partners of USAID Enhanced Community HIV-Link Southern project.

This application also supports client appointments with CBOs, ordering HIV self-test kits, and a step-by-step walk through to help clients identify health services they can benefit from start to completion of a particular service chosen (such as hepatitis, sexually transmitted infections, mental health, etc.)

D.Health enables CBOs and outreach workers to document client work, track referrals, and assess programmatic needs for community support. The application also allows implementing partners (and supervision agencies) to monitor CBO activities, ensure accurate reporting, and analyze trends.

D-health operates on the internet and is currently deployed in Ho Chi Minh, Dong Nai, and Ha Noi.

Technical Specifications

1.       Maintain D-Health application

• Maintain D-Health mobile app
• Maintain D-Health web app
• Maintain D-Health admin portal

2.       Provide infrastructure of D-Health application

Aws cloud server t2.large

• Ip: 18.141.187.248
• Hosting Services:

1. D.Health Admin Back-end: admin login, user management, supporter management, CBO management, export report, view chart report
2. D.Health TCV Backend: Supporter login, user management, Connect with customers, update services for customers

• Hardware: 2 vCPU, 8G RAM, 64G SSD
• Tech stack: nodejs, pm2, nginx.

Aws cloud server t2.xlarge

• Ip: 18.138.232.200
• Hosting Services:

1. D.Health Export Services Back-end: Export / Import by excel; Reports
2. D.Health Database: MongoDB

• Hardware: 4 vCPU, 16G RAM, 120G SSD
• Tech stack: docker, nodejs, nginx, mongoDB

Google cloud server n2-standard-2

• Ip: 54.151.250.167
• Hosting Services:

1. D.Health app mobile Back-end: customer login, update profile, answer risk canculator, book service by cbo, View new news, Share relevant knowledge
2. D.Health TCV Front-end: log in, link with a customer, create a new customer record, search for a customer , update and edit customer information, send information instantly
3. D.Health Admin Front-end: log in (CBO or LIFE Admin account), create a new CBO or Health Facility account, manage and create articles, export report, search for customer information send requests to delete customers whose information has been transferred , manage rapid test kit orders (for CBO admin accounts)

• Hardware: 2 vCPU, 8G RAM, 64GB SSD
• Tech stack: react-native, angular, nuxtjs, nginx.

Aws S3:

• Asset bucket: 2.4GB
• Database backup: 24GB

Eligible providers will be tasked with:

• Provide on-site support to work with USAID EpiC and HCDC to understand HCDC requirements and expectations and to ensure adequate data collection during the development and implementation.
• Ensure stable operation of maintain PQM dashboard, Ho Chi Minh data-lake and SC dashboard (already built)
• Enhance software performance when needed.
• Master the current system design and source code for further revision and upgrade.
• 24/7 Technical support for users.
• Work with 3^rd party to maintain data connection with DataHub/Data Lake.
• Upgrade and adjust software as required by the Project, Provinces.
• Back-up database regularly and timely, conduct necessary server maintenance.  
• Reinstall and restore the system when there are crashes and errors.

The proposed solution must also meet the following requirements:

• Experience in health information system development, programing, and administration for at least three years.
• Experience in HIV program over the past two years with understanding about basic indicators of HIV/AIDS program
• Experience of working with health staff at sites, districts and provincial levels
• Technical support 24/7
• Cost-effective
• High security
• Can adapt and configure to the user’s needs

Timetable and Address for Submission

Quotes are due no later than 12 PM on 15 September 2023. The required documentation listed below must be e-mailed to [email protected]. Please include “D-Health maintenance” in the subject line.

Any questions or requests for clarification can be submitted in writing to [email protected] with a copy to [email protected] by 12PM on 12 September 2023. No telephone inquiries will be answered.

Required Documentation

The quote must include the following items:

-        A brief description of the developer including how the software aligns with the specifications outlined above.

-        Documentation of legal registration.

-        A detailed price offer (including VAT if applicable) in Vietnam Dong (VND) or USD.

Evaluation Criteria:

Quotations will be evaluated and ranked by a committee according to the price quotation information provided and the adherence to technical specifications. EpiC may request additional clarification on technical specs for shortlisted vendors. Short listed vendor needs to go through our IT clearance procedure before starting the contract.

FHI 360 Disclaimers

• FHI 360 may perform a background check on any selected vendor.
• FHI 360 may cancel the solicitation and not award.
• FHI 360 may reject any or all responses received.
• Issuance of the solicitation does not constitute an award commitment by FHI 360.
• FHI 360 reserves the right to disqualify any offer based on failure of the offeror to follow solicitation instructions.
• FHI 360 will not compensate any offeror for responding to solicitation.
• FHI 360 reserves the right to issue award based on initial evaluation of offers without further discussion.
• FHI 360 may choose to award only part of the activities in the solicitation, or issue multiple awards based on the solicitation activities.
• FHI 360 has the right to issue amendments to the RFQ at any time.