Membership Assistant

JOB DESCRIPTION

MEMBERSHIP ASSISTANT

Organization Description:

The European Chamber of Commerce in Vietnam (EuroCham) is the principle voice of the European business community in Vietnam. EuroCham was established in 1998 and is a members-based, independent, not for profit organization of European companies who are investing in Vietnam, for the benefit of all. With more than 1,200 members, EuroCham is one of the biggest foreign Chambers of Commerce in Vietnam and among the 5 largest European Chambers of Commerce world-wide. EuroCham represents a plethora of sectors and sizes ranging from SMEs to MNCs with a very strong business network in both Vietnam and Europe. Acting as an intermediary between our members - the business community - and local, national, regional and European authorities, EuroCham advocates on its members' behalf, to generate improvements in the business environment, raise awareness on key issues and disseminate information on issues relating to doing business in Vietnam.

MAIN DUTIES

Job Title:

Membership Assistant

Reporting to:  

Corporate Relations Executive

Job Summary:

To be responsible for memberships, database.

To assist other colleagues/departments for a smooth running of the office.

Location

Ho Chi Minh City – Vietnam

Level

8

Type of Contract

24 months fixed term contract upon successful completion of a 2-month probation period

Key Working Relationships:

• Internal: EuroCham staffs within EuroCham
• External: EuroCham members, Vietnamese and foreign companies as potential members; affiliated business associations

Main Duties and Key Performance Indicators:

Membership Management tasks:

• Is responsible for new member enrolment and current members renewals, in close coordination with Finance department and the 09 Affiliated Business Associations.
• Manage Database and CRM system, online Membership directory
• Coordinates all membership relations material execution and printing, such as EuroCham’s Membership Card, etc
• Act as centralised Contact point for questions of all members and track all members’ engagements.
• Have top-of-the-head knowledge of key Membership statistical indicators (e.g. number of members, geographical concentrations, key industries represented, etc).
• Supports the ongoing collection of data and, improvement of data that can be extracted from the membership database (e.g. industry categories, source of member acquisition, engagements)

Other Admin Tasks

• To assist the management team with administrative work, in the execution of projects as required from time-to-time (events registration, arrange B2B meetings for trade mission…)
• Other Membership-related supporting tasks as required by the Corporate Relations Executive.

JOB REQUIREMENTS

Education and Training Background:

Bachelor degree in English, Business Administration

Work Experience:

• 1 year experience, ideally in secretariat, admin, customer service, hospitality

Management Experience:

No management experience required, yet a strong track record on successfully working within cross-cultural and multi-disciplinary teams.

Core Competencies:

• A Vietnamese national with excellent English and computer proficiency (Excel is a must)
• A highly motivated, flexible team player.
• Comfortable in an international and multi-cultural environment.
• Capable of managing administrative tasks, work under pressure
• Very service oriented, high attention to details.

Languages:

Fluent written and spoken English and Vietnamese

Software and Package Skills:

Computer proficiency in Microsoft Office (Word, Excel, PowerPoint).

Experience with CRM system is a plus

What We Offer:

• Competitive compensation package
• Be part of “Team Europe” in Vietnam i.e. interact with various European organizations and people
• Working in a cross-cultural and multi-disciplinary environment

HOW TO APPLY

If you are interested in this job opportunity, please send your CV with a cover letter and your references (if any) to [email protected] by 15^th September 2022.

NB: due to the high number of expected applications, only shortlisted candidates will be contacted.

Employment offers are subject to successful clearance of pre?employment checks.