Microfinance Operations Office; Associate Operations Officer/Operations Officer

IFC, a member of the World Bank Group, is the largest global development institution focused exclusively on the private sector. We help developing countries achieve sustainable growth by financing investment, providing advisory services to businesses and governments, and mobilizing capital in the international financial markets. In fiscal 2011, amid economic uncertainty across the globe, we helped our clients create jobs, strengthen environmental performance, and contribute to their local communities—all while driving our investments to an all-time high of nearly $19 billion. For more information, visit www.ifc.org.
IFC Advisory Services in Vietnam helps Vietnamese firms make their operations more efficient and client-friendly, and raise their international competitiveness by improving social, environmental, and corporate governance practices. We support Vietnam’s sustainable development by helping to attract international investment to vital sectors such as infrastructure, renewable energy, and microfinance. Our Advisory Services are structured into four business lines: Access to Finance, Investment Climate, Sustainable Business Advisory, and Public-Private Partnerships. In the Mekong region covering Cambodia, Lao PDR, and Vietnam, our advisory services are delivered in partnership with the European Union, Finland, Ireland, the Netherlands, New Zealand, and Switzerland.

Their operations in Vietnam will be expanding in 2012, and we are looking for qualified applicants for the following three positions. All positions will be expected to lead existing and potential assistance projects in their Business Line and the IFC portfolio, including developing excellent client relations, designing and implementing projects for meaningful development impact, and ensuring IFC procedures are respected. In addition, all positions are expected to contribute to the development of IFC’s Vietnam Program by actively identifying new opportunities for IFC, providing input to IFC’s strategy for their Business Lines and building relationships with industry stakeholders.

1. Microfinance Operations Officer, Access to Finance – A2F (position no.120038)
IFC intends to support the development of Vietnam’s nascent commercial microfinance sector and increase access to microfinance services to urban and rural poor by creating an enabling environment and a financial sector that can create and manage sustainable private sector institutions to serve a large number of low-income households.

The Microfinance Operations Officer is a local 2 year term appointment based in Hanoi or Ho Chi Minh City. S/he will work closely with and under the supervision of the A2F Vietnam Program Manager. S/he will be primarily responsible for the implementation of A2F Microfinance (MF) projects in Vietnam. S/he must be an experienced professional whose knowledge and skills enable him/her to undertake project design, project implementation, and knowledge management initiatives with limited direct supervision.

Specific duties and accountabilities:
- Lead the MF project development by addressing all key aspects (scope of work, terms, deliverables, etc.), monitoring results, benchmarking against best practice, and consulting with the relevant stakeholders.
- Prepare project work plans, budgets and project operational documents, consistent with overall IFC objectives, plans and budgets. Ensure project(s) compliance with IFC’s overall financial market strategy and IFC procedures.
- Prepare terms-of-reference and help identify, select, and schedule consultant assignments; guide consultants in the effective delivery of their services, including monitoring their work to ensure that agreed deliverables are met and that they are captured in appropriate reports.
- Analyze developmental impact of the project(s). Document progress, resolve issues, and initiate improvements when needed.
- Pro-actively and effectively develop and nurture working relationship with government partners and private sector partners including, but not limited to, banks and MFIs.
- Communicate the progress of the project(s) and overall program to IFC and related partners, and proactively engage with IFC communications to ensure external and internal communications issues are well addressed.
- Liaise and work closely with the IFC investment in joint appraisal teams working on existing or new advisory and investment projects.
- Identify key lessons learned to be shared with the wider IFC A2F team, and develop IFC Smart Lessons and other internal knowledge management documents in Microfinance.
- Contribute to raising external funding and donor relations.
- Contribute to A2F strategy for Vietnam to maximize IFC’s financial and social returns in both investment and advisory services.
- Travel as necessary to support project design and development, and implementation.

Selection criteria:
- Master’s degree in Finance/Economics/Business Administration/Law or equivalent degree from a recognized institution.
- At least 5 years of relevant working experience in financial sector, preferably with hands on experience in Microfinance.
- Proven experience in managing a project, preferably donor-funded, including project design, implementation and completion.
- Ability to work independently, multi-task, deal with conflicting priorities and deliver high quality work on schedule.
- Excellent analytical skills, including ability to evaluate projects and business operations on technical, commercial, managerial, and financial grounds.
- Proven Relationship Management experience: ability to establish strong credibility among senior clients including government and private sector clients.
- Strong interpersonal skills and proven ability to build cooperative networks.
·- Ability to communicate ideas clearly and confidently, articulate issues and recommend practical solutions.
- Strong oral and written English skills, including ability to write and edit project/program documents.
- Ability and willingness to travel in Vietnam.

2. Associate Operations Officer/Operations Officer, Investment Climate (position no.120040)
IFC’s Investment Climate (IC) work focuses on improving the policies, laws, and regulations that affect domestic and foreign investors and influence their decisions to invest. Our East Asia and the Pacific portfolio consists of more than 20 projects with a total volume of more than $20 million, and more than 30 staff working in 9 offices throughout the region.

The Associate Operations Officer/Operations Officer position is a local 2 year term appointment based in Hanoi, with possible renewable extension subject to business need and satisfactory performance. S/he will support the Regional Business Line Leader in building and managing IFC’s regional portfolio of the business line’s respective advisory initiatives in the East Asia and Pacific (EAP) Region and the program in Vietnam. S/he will work in close collaboration with regional colleagues and global experts, and regional departments. S/he is expected to participate in and contribute to IFC strategy discussions, new project development, and donor relations.

Specific duties and accountabilities:
- Maintain IC pipeline activities in line with regional and business line strategies
- Prepare portfolio or topical reviews or analyses and financial projections and present results.
- Manage project reporting cycles, ensuring high quality and on-time (i) Project Supervision Reports (PSRs), (ii) Donor Reports and Presentations, and (iii) Project Completion Reports (PCRs).
- Maintain deadlines for submission and completion of initial review of all reports and ensure project compliance with all IFC and donor requirements.

- Oversee updates to project/pipeline activities in line with management/business line network/portfolio review discussions.
- Serve as proxy to the Regional Business Line Leader in project processing activities.
- Support PMs as necessary with program and administrative needs.
- Prepare documents such as donor/partner concept papers and proposals; monitor program/project funding gaps/needs.
- Coordinate recruitment of business line staff; assist and coordinate selection and monitoring of consultants including the preparation of Terms of Reference, negotiation of fees, processing of contracts; work alongside consultants in technical assistance assignments.
- Coordinate and deliver on (ad-hoc) IFC regional management or head office requests for data or information on IC projects in the region.       
- Lead coordination and preparation of business line specific meetings, conferences, study tours and other events.
- Proactively seek out international best practice, national/corporate compliance requirements and internal advice, share information, and work in teams with other colleagues.
- Travel as necessary in the region.

Selection criteria:
- Masters in Business Administration, Law, Economics, Finance or Development or equivalent professional qualification.
- Minimum 5 years of relevant experience, preferably including overseas study/work.
- Experience with international and/or bilateral/multilateral development institutions, as well as prior work in advisory/consulting in private sector development.
- Knowledge of the institutional, legal, regulatory framework and business practices in Vietnam.
- Strong administrative and organizational skills.
- Strong working knowledge of Microsoft Office software, particularly Excel and PowerPoint.

Interested candidates please review the complete job description and apply on-line at http://www.ifc.org/careers and choose the relevant vacancy number. Please note that you need to register before submitting your application. The closing date is 20th February 2012. Only applicants selected for interview will be contacted.