Training Coordinator

SCOPE OF WORK

Position: Training Coordinator

Base of Operation: Hanoi, Vietnam

Period of Performance: February 2020 – August 2021

(subject to extension based on manager’s recommendation)

Project Background:

The USAID Trade Facilitation Program is a five-year project that aims to support Vietnam to adopt and implement a risk management approach to the clearance of goods at borders as well as will facilitate the implementation of the World Trade Organization’s Trade Facilitation Agreement (TFA).

The Program will work with the General Department of Vietnam Customs (GDVC) to strengthen Vietnam’s National Trade Facilitation Committee (NTFC) and Working Groups; streamline border clearance procedures, including specialized inspection; harmonize the implementation of risk-based approaches between the national and provincial levels; train national and provincial customs officers and staff from other line ministries on specialized inspection, risk management; and facilitate dialogue between customs and business in the selected provinces.

Overview

The Trade Facilitation Program will provide assistance to the Government of Vietnam at both national and provincial levels. In order to achieve this, the Program plans to have a Training Coordinator located and working in Hanoi, with occasional travel to project areas in selected provinces

The Training Coordinator will coordinate with government stakeholders, the private sector, and civil society organizations to design and support the implementation of training that are enabled through the USAID Trade Facilitation Program.

The Training Coordinator will also support strategic partners in the delivery of capacity building efforts focused on risk management, customs procedures, and specialized inspection area. 

This will include local customs and line ministry departments involved with clearance of goods, risk management and undertaking specialized inspection.

The Training Coordinator’s task and activity will be aimed at coordination at the provincial level in training involvement and engagement with the private and public sectors.

The primary role of the Training Coordinator will be to oversee, coordinate and design training programs at selected provinces in Vietnam. The Training Coordinator will be based in Hanoi and will be required to cooperate and collaborate with stakeholders to include GDVC, provincial Customs Departments, line ministries and provincial departments associated with training risk management and specialized inspection. The Training Coordinator will need to work closely with private sector stakeholders such as business associations, VCCI, traders etc., and public sector, including GDVC, Vietnam Customs School, local customs departments, five selected provinces, and line ministries.

The Training Coordinator will initially assist the Chief of Party (COP) and Deputy Chief of Party (DCOP) in implementing other technical aspects of training of the USAID Trade Facilitation Program. This will include contributing to assessing training needs, work planning, progress reporting, assisting with data gathering and analysis as part of the provincial selection process, contributing to the design and preparation of training materials, participating in training activities, contributing to measuring their quality and supporting the assessment of the outcomes of training programs (including the impact of each training course). The Training Coordinator will be expected to implement all tasks efficiently, effectively and to the highest professional standards.

Responsibilities and Tasks

The Training Coordinator will initially support the following tasks:

• Assist with the gathering and analysis of data to propose training program for selected provinces;
• Other contributions to the project as directed by the COP and DCOP.

Responsibilities

• Design and develop training programs based on an Annual Work Plan (AWP);
• Select appropriate training methods or activities which are suitable for provincial level and national level (e.g. simulations, mentoring, on-the-job training, professional development classes);
• Inform training programs to the provinces and provide necessary information about time frame, locations, contents, trainers, and number of participants;
• Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed;
• Use known education principles and stay up-to-date on new training methods and techniques;
• Research and recommend new training methods.
• Design, prepare and order training facilities and materials (e.g. hand-outs, visual aids, etc.);
• Assess instructional effectiveness and determine the impact of training on trainee skills and KPIs;
• Gather feedback from trainers and trainees after each training session;
• Partner with internal stakeholders and liaise with experts regarding instructional design;
• Liaise with the M&E specialist and verify the opportunity to develop specific indicators to measure the impact of trainings
• Maintain an updated curriculum database and training records.

Tasks

When appropriate the Training Coordinator will thereafter assume responsibility for the following tasks:

• Assist the facilitation of effective of training of national-provincial trade facilitation policy and procedures for customs and line ministries and/or departments;
• Map out annual training plans for risk management, customs procedures, and specialized inspections;
• Initiate and support technical skills training and learning for customs officers and operational staff from other line ministries and/or departments;
• Incorporate new methods of learning, instructional techniques, and instructional technologies to develop new and exciting and compelling learning solutions.
• Assist GDVC and Vietnam Customs School to develop and maintain effective training with key staff and trainers;
• Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role;
• Other contributions to the Program as directed by the COP, DCOP.

Required Qualifications

• Master’s degree in economics, business administration, international trade, trade policy, customs administration, or similar field (Bachelor degree with more than 10 years of experience in education, training, HR, or similar field may be accepted);
• Minimum 7 years of experience working on international donor/development cooperation projects partnering with the Vietnamese government at Central and/or Provincial levels;
• Strong problem solving and decision-making skills as well as exercise considerable analysis and judgment to identify solutions;
• Ability to define problems collects data, establish facts, and draw valid conclusions;
• Strong communication, interpersonal, and leadership skills;
• Excellent oral and written communication skills;
• Demonstrated collaborative skills and motivational capabilities;
• Proficient in word processing, spreadsheets and office software such as Microsoft Word, Excel, PowerPoint, and Google Applications;
• Demonstrated ability to work independently with minimal supervision;
• Effective customer service and interpersonal skills to interact with diverse groups in a team environment;
• Demonstrated success in maintaining positive working relationships; and
• Fluency in English and Vietnamese.

Preferred Qualifications

• Skill in working or collaborating with private and public sectors;
• Knowledge on Customs Law, border procedures, imports-exports specialized inspection matters, Risk Management, and the WTO Trade Facilitation Agreement;
• Hands-on experience coordinating multiple training events at national and provincial levels in a corporate setting;
• Advanced organizational skills with a demonstrated ability to multi-task, keep deadlines and prioritize workload;
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate);
• Extensive knowledge of instructional design theory and implementation;
• Familiarity with traditional and modern training methods and techniques; and
• Adequate knowledge of learning management systems (LMS) and web delivery tools

Reporting

The Training Coordinator will report to the Deputy Chief of Party, Tran Thoang.

Application Submission

Interested applicants can submit their CVs/Resumes at [email protected]

The deadline of applications is January 3, 2020 at 5:00 pm Hanoi Time. Only shortlisted candidates will be contacted.