Service Provider for Capacity Building on Satisfaction Survey Management

In collaboration with Vietnam Social Security (VSS) organization and under the framework of ILO-Luxembourg Project ‘Extension of Social Health Protection in South East Asia’, the ILO is looking for high-profile service providers to capacitate customer care staff toward a quality service to Viet Nam Social Security members in the following training:

SERVICE SUPPLY “CAPACITY BUILDING ON SATISFACTION SURVEY MANAGEMENT”

The training aims to support the VSS Customer Care Centre (VCCC) to gain sufficient knowledge and competencies to fulfil one of the key responsibilities, which is measuring and reporting on the satisfaction of health insurance and social insurance members with the services of social security system, in order to inform quality improvement.

Tentative date: March 2021

Please find the detailed TORs (English and Vietnamese) for more information.

Interested service providers should submit their proposals in English no later than January 30, 2021. Applications should be sent through emails with the subject “Application for CAPACITY BUILDING ON SATISFACTION SURVEY MANAGEMENT” to [email protected] with cc to [email protected]

Job Details
Organisation Name: 
ILO/Lux Project
Application Deadline: 
Sat, 2021-01-30