Migrant Services Assistant

The International Organization for Migration (IOM) is the leading international intergovernmental agency working on migration and mobility of people. IOM has its Headquarters in Geneva, Switzerland and is comprised of 151 Member States and 113 Observers, and is working in over 470 field locations throughout the world with over 8,300 staff members.

Employment Opportunity for a Migrant Services Assistant
To be based in Ho Chi Minh City:

Major Duties: Under the overall direction of the Head of Office in HCMC and the direct supervision of the Head of Canada Visa Application Centre (CVAC), the Incumbent will provide administrative support for the CVAC operated by IOM; particularly the Migrant Services Assistant will:

1.Provide excellent client services to applicants at all times;
2.Provide applicants with visa application forms, information and any other requirements;
3.Ensure all inquiries from applicants regarding the requirements for submitting visa applications are properly addressed;
4.Assist in the collection and forwarding of complete applications as required, including biometrics collection;
5.Ensure processed applications, passports, supporting documentation and visa decisions are returned to applicants properly;
6.Perform fees collection and ensure all collected money is kept in a secured and safe place;
7.Input data and maintain relevant recording in the CVAC software and filling properly;
8.Maintain accurate and detailed records of all applications and fees received, and biometrics enrolled and reporting these records daily;
9.Maintain a professional appearance and migrant friendly demeanour at all times;
10.Such other duties as may be assigned.

Education/Experience Required: 

  • High school diploma or equivalent; At least four years of work experience in a similar setting and capacity; Knowledge of the needs of migrants; Working with procedures; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
  • Excellent knowledge of English; Excellent computer skills, especially in Word & Excel; Strong interpersonal & intercultural skills; Excellent Customer Service Skills; Excellent Presentation;
  • Vietnamese, English, any other language is an advantage.

To Apply:  All interested candidates should download and complete an IOM Personal History Form from the IOM Viet Nam website at www.iom.int.vn
Completed applications, including IOM Personal History Form, application letter, and copies of diplomas and certificates, recommendation letters, etc. may be delivered to the IOM Sub-Office in Ho Chi Minh City at 1B Pham Ngoc Thach, District 1, or submitted electronically to [email protected]  

Deadline to apply:  25 November 2013, No phone calls please.  Applications are non-returnable and only selected candidates will be notified for interview.

Job Details
Organisation Name: 
International Organization for Migration (IOM)
Ho Chi Minh
Application Deadline: 
Mon, 2013-11-25