Migrant Services Clerk

The International Organization for Migration (IOM) is the leading international intergovernmental agency working on migration and mobility of people. IOM has its Headquarters in Geneva, Switzerland and is comprised of 157 Member States and 113 Observers, and is working in over 480 field locations throughout the world with over 9,000 staff members.

Employment Opportunity for a Migrant Services Clerk (Vietnamese National) to be based in Ho Chi Minh City, for both internal and external applicants

Under the overall direction of the Head of Office in HCMC and the direct supervision of the Heads of Unit, the incumbent will provide administrative support for the Canadian Visa Application Centre (CVAC) and Migrant Services Unit operated by IOM. Specifically, the Migrant Services Clerk will:

• Provide a high level of service to CVAC clients at all times, in full compliance with the Citizenship and Immigration Statement of Work and Service Standards;
• Assist CVAC clients to correctly fill-in applications and provide clients with application forms, information and any other requirements;
• Manage and review client applications and ensure the accurate collection of biometric data;
• Ensure all inquiries from CVAC clients relating to visa applications are properly addressed;
• Translate all application questionnaires and related forms from Vietnamese into English as required;   
• Ensure complete applications/documents are timely processed following the established procedures;
• Input visa application data and maintain a high degree of skill in using the software platform provided, ensuring accurate tracking of both applications and supporting documents;
• Record all applications and associated fees received and provide reports on these records when required;
• Provide the ‘Canada Flights Assistance’ and ‘Australia Visa Application Assistance’ service to potential and actual migrants;
• Provide backup to other migration assistance services within the Migrant Services department as and when required;
• Maintain a professional appearance and migrant friendly demeanor at all times.

Education/Experience Required:  High school diploma or equivalent; at least three years of work experience in a similar setting and capacity; an understanding of the needs of migrants; experience working with stringent procedures and requirements; a demonstrated ability to maintain accuracy & confidentiality ;
Excellent knowledge of English; excellent computer skills, especially in Word & Excel; strong interpersonal & intercultural skills; excellent Customer Service Relations skills; excellent presentation.

Language Proficiency:  Vietnamese and English – Any other language is an advantage.

To Apply:  All interested candidates should download and complete an IOM Personal History Form from the IOM Viet Nam website at www.iom.int.vn

Completed applications, including IOM Personal History Form, application letter, and copies of diplomas and certificates, recommendation letters, etc. may be delivered to the IOM Sub-Office in Ho Chi Minh City at 1B Pham Ngoc Thach, District 1, or submitted electronically to [email protected].  

Deadline to apply:  20 November 2015, 5pm. No phone calls please.  Applications are non-returnable and only selected candidates will be notified for interview.