Tele-rehabilitation Consultant
Terms of Reference
1. Introduction and Background Information
1.1. Humanity and Inclusion
Humanity and Inclusion (HI) – previously known as Handicap International- is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. We work alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights. HI is working in more than 60 countries over the World.
HI has been working in Vietnam for over 25 years, mostly in the fields of health and prevention (mother and child health and road safety), rehabilitation (rehabilitation care for persons with spinal cord injury and brain lesions), education (access to inclusive education for children with disabilities) and livelihoods (access to decent work for people with disabilities).
1.2. Rehabilitation Project
The rehabilitation project, funded by the USAID, started in October 2015 and is expected to last for 8 years (until September 2023). The project's goal is to improve quality of life of persons with brain lesions, especially those with brain stroke, traumatic brain injury, cerebral palsy and/or spina bifida/hydrocephalus, by improving access and quality of rehabilitation services. In order to do so, the project develops 4 main approaches:
- Strengthening of rehabilitation service delivery
- Building Human Resources’ capacities and skills.
- Strengthening governance and networking
- Improving awareness among general population and local authorities on home accessibility and independent living
1.3. Telerehabilitation
In the framework of its first objective (service delivery), the project is implementing activities that aim at strengthening discharge procedures of patients from hospital, transition of care from hospital to community-level care and home- or family-based rehabilitation care and follow-up.
In this framework, the project aims at developing digital solutions for discharge, transition of care and home/family- based follow-up. To achieve this goal, the project notably included the development of a telerehabilitation application.
Telerehabilitation is defined as “the remote delivery of rehabilitation services, where distance is a critical factor, by all rehabilitation care professionals using information and communication technologies for the exchange of valid information for diagnosis, treatment and prevention of disease and injuries, research and evaluation, and for the continuing education of health care providers, all in the interests of advancing the health of individuals and their communities.”
The software includes the following features:
- Treatment plan prescription (exercises, education material, questionnaire) from therapists to patients
- Communication (appointment, chat, audio and video calls)
- Goal setting and achievement
1.5. Current situation
The telerehabilitation software is under final stage of development. A large launching event is expected to take place in September virtually and face to face. As of that date, the software is expected to be implemented with HI partners in Vietnam, located in Hanoi, Hue and Quang Tri provinces where further training and technical support will be needed.
2. Assignment
2.1. Assignment Objectives:
The consultant supports HI’s Rehabilitation project in:
- Training identified partners on the use of the telerehabilitation software
- Providing first line technical support for partner hospitals
- Compiling list of frequently asked questions and drafting answer
- Compiling list of identified bugs, usability improvements
2.2. Deliverables
- 7-8 partner trainings at hospital level
- 1 FAQ and answer list
- 1 list of identified bugs and possible usability improvements
2.3. Consultant and HI’s Responsibilities
The consultant:
- Lead and undertake technical drafting of deliverables
- Provide aforementioned deliverables and present them to HI technical team
HI:
- Validates deliverables
- Provides necessary documents or information, including training detailed training on software use.
3. Additional Information
3.1. Working Organization
Field missions to partner hospitals required
The deliverables are to be developed in Vietnamese
3.2. Timeframe
- Application closing date: July 15, 2021
- Confirmation: selected consultant will receive an answer on August 1, 2021
- Start date: September 1stth, 2021.
- Total expected workload and duration: 30 days
3.3. Selection Criteria
Selection of consultant among the bidders will be based on series of criteria, among which (not following an order of importance):
- Substantial responsiveness:
Application completeness (CV, proposal including activity costs with budget) - Hard skills:
Rehabilitation professional (physiotherapist, occupational therapist, speech and language therapist, doctor)
Advanced information technology (IT) skills. Experience in telerehabilitation or telemedicine solutions considered is considered as strong asset. - Soft skills:
Native Vietnamese language is a pre-requisite. English language considered as a strong asset.
Flexible
Dynamic
Solution oriented
Structured
Open-minded - Consultant must be based in Vietnam
HI reserves the right not to award the contract concerned by this tendering procedure should circumstances require, and is under no obligation to provide justification or compensation of any kind to the companies consulted.
More information and/or application
Please contact/send application (detailed cost estimation, methodology and tentative planning) to:
Martin JACOBS
Rehabilitation Technical Advisor
Humanity & Inclusion (Handicap International) in Vietnam
[email protected]
cc.
Hien Anh Truong
Deputy Country Manager
[email protected] [1]