Post Title: ICT Assistant (Temporary ICT Assistant for the duration from September 2013 to May 2014)
Grade of Post : GS-6
Duty Station : Ha Noi
Closing Date : 17:00 PM 5 August 2013
I. Summary of the Post:
The IT unit of UNICEF Vietnam is providing IT services for all users at UNICEF offices in Ha Noi and Ho Chi Minh city. The temporary ICT Assistant will provide IT network system maintenance and user support services in accordance with UNICEF Global guidelines and instructions to ensure the smooth IT operation of the office. The temporary ICT Assistant will work under direct supervision of the ICT Specialist to provide network system maintenance and user support for all users at UNICEF Ha Noi office and Ho Chi Minh office.
II. Key Duties and Responsibilities:
1. Timely and effective technical assistance and support for office network and server systems including software/hardware installation and operational support
• On a continuing basis, administer and maintain office network and server system components: ranging from hardware installation of network equipment to software/firmware upgrades, capacity & availability management, and system monitoring tools.
• Ensures minimal down time and maximum staff productivity through effective services, infrastructure improvement, monitoring and compliance to standards.
2. Physical layout of network and servers system components is documented and maintained
• Prepares and maintains a physical layout of network and server systems component including diagrams and network description.
• Prepares and maintains a logical network topology; including diagrams and topology descriptions.
• Periodically produces statistical reports on availability, capacity and other related matrix's in support of the overall infrastructure
3. Timely and effective user support is provided related to UNICEF personal computers and peripherals
• Provides user support for all UNICEF computers, printers and laptops/notebooks, docking stations, peripherals and handhelds. Resolves and closes all calls passed on from the first line, and, as necessary, seeks further support from third line, Subject Matter Experts (SMEs), or external vendors for resolution.
• Keeps the users informed of their calls' status as appropriate.
• Keeps all Global Help Desk staff informed of notable trends, solutions, fixes, delays that are in effect and any new processes.
• Provides support for Conference room and Video Conference setup.
• Assists to plan and implement new IT initiatives or migration projects, including rollout of new installations, upgrades of hardware, software, or operating systems.
• Provide input and offer suggestions during pilot testing and evaluation of new hardware, software, and applications that are to be selected as UNICEF standard.
• Provides input and offer suggestions for IT initiatives under UNICEF and One UN Context in Vietnam
4. Assignments of additional duties and responsibilities are effectively performed.
• Performs other duties as assigned by the supervisor.
III. Reporting
The Temporary ICT Assistant reports to ICT Specialist
IV. Performance indicators for evaluation
Six months and end of assignment.
V. Qualification/Specialised Knowledge and Experience
1. Education
o Completion of Secondary education supplemented with formal training (at university level) in Computer Science, or related discipline(s) with additional training in networking and telecommunication technology.
o Some industry-wide vendor certification in a technically relevant field an asset such as Microsoft, Cisco, etc.
o Computer literacy and ability to effectively use standard office software, tools and technologies.
2. Work Experience
o Six years practical work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on IT products and services, and use of applications and diagnostic tools.
o Practical training in wide-Area-Network (WAN) and network operations.
o Fundamental working knowledge of TCP/IP in an Ethernet Local/Wide Area Network environment. Knowledge of WAN connectivity. PC, and Disk operating System, Network Operating System, MS Windows, MS Windows Server 2003/2008, IBM Lotus Notes, Cisco routers and switches.
3. Language Proficiency
o Fluency in English is required. Working knowledge of another UN language an asset.
o Good written and communication skills.
VI. Competencies and selection criteria ((Staff meeting the minimum requirements will be evaluated against key selection criteria)
(For details on competencies please refer to the UNICEF Professional Competency Profiles.)
i) Core Values (Required)
• Commitment
• Diversity and Inclusion
• Integrity
ii) Core Competencies (Required)
• Communication [ II ] • Working with People [II ] • Drive for Results [ II ]
iii) Functional Competencies (Required)
- Analyzing [ II ]
- Applying Technical Expertise [ II ]
- Planning and Organizing [ II ]
- Following Instructions and Procedures [ II ]
iv) Technical Knowledge1 [ ]
a) Common Technical Knowledge Required [ ]
• Practical knowledge of network administration, data communications, telecommunications, hardware and software installation, service management, end-user assistance, preparation of end-user documentation and manuals.
• Computer knowledge: WORD, EXCEL,POWER POINT, VISIO,SAP,LOTUS Notes
b) Specific Technical Knowledge Required
• Fundamentals of networking and communications.
• Knowledge of LAN/WAN connectivity, Personal Computer, Disk Operating System, Network Operating System, and MS Windows.
• Knowledge of network architecture, security architecture,TCP/IP, firewall administration/support, Ethernet switches, routers, Microsoft Operating Systems, MS Windows, MS Windows Server 2003/2008, IBM Lotus Notes Domino Server, Cisco routers and switches
c) Technical Knowledge to be Acquired/Enhanced
• Understanding of UN/UNICEF rules and regulations, business processes and procedures., including, UNICEF IT Security Policy, Standards and Electronic Code of Conduct.
• Understanding and keen awareness of trends and development in information technology fields (e.g., industry mainstream hardware, operating systems, software tools and utilities).
• Understanding of UN Mission and system; and International Code of Conduct
• Understanding of UNICEF Mission Statement and observance of UNICEF Guiding Principles.
Please send detailed P11 form (UN Personal History Form)/resume, letter of interest (in English) and a copy of degrees marked “Confidential and name of the position Temporary ICT Assistant” to Human Resources Unit, Operations Section, UNICEF Viet Nam, 81A Tran Quoc Toan Street, Ha Noi by 17:00 PM 5 August 2013.
Only short-listed candidates will be called for test/interview. Any attempt to unduly influence UNICEF’s selection process will lead to automatic disqualification of the applicant.
UNICEF IS COMMITTED TO GENDER EQUALITY AND EMPLOYMENT OF PERSONS WITH DISABILITIES IN ITS MANDATE AND ITS STAFF.
UNICEF IS A SMOKE-FREE ENVIRONMENT.