IT Manager

Position: IT Manager
Period of Performance: Long-term (beginning August 2018)
Place of Performance: Ba Dinh District, Hanoi, Vietnam

Project Background:

Nathan Associates Inc. is implementing a USAID project in Vietnam to support the adoption and implementation of a risk management approach to customs, which will facilitate the implementation of the World Trade Organization’s Trade Facilitation Agreement of which both Vietnam and the United States (U.S.) are members. Nathan Associates Inc. will work with The General Department of Vietnam Customs (GDVC) to ensure simplification, harmonization, professionalization, and adoption and implementation of risk management customs approaches at the national and provincial levels to expedite cross-border trade and to enable Vietnam to implement WTO TFA commitments. The Project team will work with the GDVC, private sector and other Government of Vietnam (GVN) agencies to simplify policies and across GVN units, foster stronger linkages between national and provincial levels, and improve coordination and implementation at the provincial level.

Overview:

As IT Manager, the candidate will report to the Finance & Operations Director (FO Director) and will be responsible providing IT and network support to the F&O Director, and Chief of Party.

Responsibilities and Tasks

The IT Manager will be responsible for the following:

• Day to day manage the project’s computer systems, including networks, email accounts, and servers;
• Foresee any issues that may happen to the IT equipment, system, and propose the solutions to the F&O Director;
• Troubleshoot any IT-related issues that project staff may have;
• Regularly back up content and upgrade and extend features of the Project’s IT services, as may be required to facilitate smooth and efficient IT functioning, including regular anti-virus updates;
• Support, update, and maintain the Project’s Teamwork document management site;
• Support the IT needs of the Project’s M&E staff;
• Support STTA consultant(s) visiting the office with any IT-related requests; including connecting with wireless services, printers, and/or networks, as needed;
• Liaise with Nathan home office IT department to ensure that all of the field office systems are consistent with Nathan’s procurement and IT strategy and procedures;
• Assist project staff with the procurement of IT equipment and software as needed;
• Undertake any other activities that may be reasonably assigned by the F&O Director and Chief of Party.

Qualifications:
The IT Manager should have the following qualifications:

• Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications Engineering or related field;
• At least 5 years of professional IT management experience;
• Demonstrated experience in IT help desk, setting up server and IT system for a new donor- project, USAID will be an asset;
• Experience in Network Performance Tuning, LAN Knowledge, Network
• Design and Implementation, Knowledge of Cisco network hardware and software;
• Sound knowledge of network LAN, WAN, computer software, hardware and security infrastructure;
• Sound knowledge in IP telephony, Firewall, Windows Server 2003/2008/2012 R2, Active Directory, MS SQL, Microsoft Office Suite, MS Exchange, antivirus software;
• Good at Microsoft Word, Excel, Power Point, Internet, Email…
• Discretion and maturity of judgment are required;
• Good command of spoken and written English including ability to communicate technical/ICT concepts to non-technical staff
• Possess strong interpersonal and organizational skills;
• Demonstrated ability to adapt and be flexible; ready help start up project will be an asset;
• Able to handle confidential information appropriately;
• Discretion, trustworthiness, team working, independent, deadline-oriented and proactive.

Reporting:

The IT Manager will report to the FO Director with a copy to the Chief of Party.

Application Submission:

Interested applicants can submit their CVs/Resumes through https://tinyurl.com/VietnamTFPJobs. The deadline of applications is July 20, 2018 at 6:00 pm Hanoi Time.

Only shortlisted candidates will be contacted.

Alternate URL Link:
https://docs.google.com/forms/d/e/1FAIpQLSdV6dIKk-QHqVAMjT1Wf8f2XnT1nlnv...